Garage Services
While the majority of garages are reputable, carrying out servicing and repair to reasonable standards, there are still a small minority who use deceitful practices. Complaints within this industry are on the increase with the following common problems:
- Delays in carrying out service
- Charging for work that has not been carried out
- Excessive differences between the final price and the initial estimate
- Poor, unsatisfactory or even dangerous workmanship
Choosing a garage that displays the Kitemark means they have signed up to comply and provide high standards of workmanship and customer service.
Summary of your rights with Kitemark garage services:
Clear and truthful marketing and advertising complying with the British codes of advertising and sales promotion
Clear pre-contractual information and no high-pressure selling
Pricing, either an hourly rate or a fixed charge for a specific job, on display and provided in writing
Clear pricing information and quotations provided, in writing
where requested, before work is agreed
Contract terms and conditions, in writing, will include details of warranties on both parts and workmanship
Consequences and effect on existing warranties clearly explained
Clear explanation given of the cost, benefit and consequences where replacement parts are needed
Removed parts available for inspection
Pre-booking of appointments for repair and servicing work
Where there is an unavoidable delay, you will be contacted to agree alternative completion arrangements
Where the garage fails to respond, the customer may contact BSI to investigate and will be informed of progress and the outcome
Consumers, customers and others may also contact BSI where non-compliance with the scheme's requirements is a concern
